LastMemo & SafeTravel
Help

Support

Questions, problems or feedback: email hello@lastmemo.app. We usually reply within 2 days.

LastMemo is not an emergency service. It does not contact the police or rescue services. If someone is in danger now, call your local emergency number.

How does a check-in work?

Start a timer in the app. Before it runs out, tap I'm safe. If you don't, you get a notification when time is up and an email shortly before your contacts are told. After the grace period, each confirmed contact gets an email. If you check in later, they get an "all clear".

SafeTravel or LastMemo?

SafeTravel is a one-off timer, from 30 minutes to 3 days, for a trip, a hike or a late ride home. Your note and the place you started are included in the alert. LastMemo is a check-in every 1 to 30 days. If you stop checking in, the messages you wrote in advance are delivered to the people you wrote them for.

My contact didn't get the email

  • A contact only receives alerts after they confirm the first email. In the app, Contacts shows "Waiting for confirmation" until they do. You can resend it from there.
  • Ask them to check their Junk / Spam folder, mark our email Not junk, and add alerts@mail.lastmemo.app to their contacts.
  • If they tapped "Stop alerts" in one of our emails, the app shows "Opted out". If they want alerts again, remove them in the app and add them again: they get a new confirmation email.

I didn't get my sign-in code

Codes come from login@mail.lastmemo.app within a minute. Check Junk / Spam. You can ask for a new code after 60 seconds.

Is my location tracked?

No. If you allow it, your location is saved once, when you start a SafeTravel timer, so it can be included in an alert. It is never updated or tracked afterwards.

Words Left Behind

An optional public message, published on lastmemo.app/words only if your LastMemo fires and 7 days pass without a check-in. You can sign it with a nickname or "Anonymous". To report a published message, use the Report link next to it.

Delete your account

In the app: Settings → Delete account. This removes your account, contacts, timers and messages. Without the app, see Delete your account.